dana99 Privacy Policy

This page describes what we collect when you use e-wallet99 and how we keep that data protected. Our service operates in supported Indonesian regions, including Jakarta, Surabaya, Bandung, and Medan, where local law permits online gaming and sportsbook activity. We take your privacy seriously because your account security and the confidentiality of your personal information are foundational to our service.

We collect data only as necessary to verify your identity, process your deposits and withdrawals via mobile banking, local payment, online payment, and bank transfers, comply with anti-money-laundering regulations, and operate our platform. This policy explains what data we gather, how we use it, who we share it with, and what rights you have over your information.

By creating a e-wallet99 account, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data, you should not use mobile banking99.

What data we collect on dana99

We collect personal information during account registration: your full name, date of birth, email address, and phone number. To comply with Know Your Customer (KYC) requirements before you can withdraw funds, we also collect a photo of your identity document (KTP, passport, or equivalent), your residential address, and we verify these details against government records where applicable.

When you deposit or withdraw money on e-wallet99, we collect transaction records: the amount, the date and time, your payment method (mobile banking account, local payment wallet, bank account details, or online payment reference), and the outcome of the transaction. We keep these records indefinitely for regulatory compliance.

We log your account activity: what games you play, when you log in, which tournaments or matches you follow (Liga 1, Piala AFF, Champions League markets, for example), and your session duration. We also collect your device information: your IP address, browser type, operating system, and mobile device identifiers if you access e-wallet99 via Android or iOS browser.

When you contact our support team, we record the content of your messages, the date of contact, and our response. These records help us resolve disputes and improve our service.

Data we collect on mobile banking99

Account details: name, date of birth, email, phone
Identity verification: KTP/passport image, address, government ID number
Transaction history: deposits, withdrawals, payment methods used
Activity logs: login times, games played, betting history, support interactions
Device information: IP address, browser, operating system

How we use your data

We use your personal information to verify your identity and prevent fraud. This is a legal obligation in all jurisdictions where local payment99 operates. We also use your data to process your deposits and withdrawals, maintain your account balance, and resolve payment disputes if they arise.

We analyze your account activity to detect unusual patterns that might indicate account compromise or money laundering. If we notice suspicious activity, we may temporarily restrict your account and ask for additional verification. This is to protect both you and online payment99.

We use your contact information (email and phone) to notify you of account changes, payment confirmations, and security alerts. We will never email you asking for your password or asking you to "verify your account" via an external link—if you receive such a message, it is a phishing attempt and you should delete it immediately.

We may use anonymized, aggregated data from e-wallet99 accounts to improve our platform's performance, understand which payment methods are most popular (mobile banking versus bank transfers, for instance), and identify which sports or games attract the most interest. This anonymized data cannot identify you.

Third parties and data sharing

We share your information only when necessary. Our payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet) receive your transaction details to complete deposits and withdrawals. We do not provide them with your full transaction history or gaming records—only the data needed to process your specific transaction.

We may share anonymized data with data analytics vendors to help us understand platform usage trends. These vendors are contractually bound not to identify you or use the data for any other purpose.

We may disclose your information if required to do so by law, by government authority, or by court order. We will not voluntarily hand over your data to law enforcement; however, if a valid legal request is issued, we will comply.

KYC data retention: We keep your identity documents and verification records for five years after account closure, as required by anti-money-laundering regulations.
Transaction logs: We retain transaction records indefinitely for regulatory and dispute-resolution purposes.
Activity logs: Login records and game history are kept for one year, then archived. We can retrieve them if needed for a dispute.

Data security and encryption on dana99

We encrypt all data in transit using SSL/TLS encryption, the same standard used by banks. This means your login credentials, payment information, and personal details are scrambled when they travel between your device and our servers. We do not store passwords in plain text; we hash them cryptographically so that even if our systems are compromised, attackers cannot recover your password.

Our servers may sit outside your jurisdiction (Indonesia). By using e-wallet99, you consent to the international transfer of your data. However, we do not transfer your data to countries with weaker privacy protections; we comply with data residency expectations in our operating jurisdictions.

We undertake regular security audits and penetration testing to identify vulnerabilities. We also require our payment processors and third-party vendors to meet strict security standards before we share any of your information with them.

Your rights on mobile banking99

You have the right to request a copy of the personal information we hold about you. We will provide this within 30 days of your request. You also have the right to request deletion of your data, subject to our legal retention obligations (for example, we must keep KYC records for five years after account closure for regulatory compliance).

You can update your account information at any time by logging into local payment99 and editing your profile. If you wish to close your account, you may do so through the account settings menu. We will not delete your data immediately; we will mark your account as closed and retain the records for the period required by law.

If you believe we have mishandled your personal information, you may lodge a complaint with our privacy team by emailing support@online payment99.app. We will investigate and respond within 14 business days.

Cookies and tracking

We use cookies to keep you logged in and to remember your preferences (such as preferred payment method). These are essential cookies; e-wallet99 cannot function without them. We do not use cookies for tracking or advertising purposes.

If you wish to delete cookies from mobile banking99, you can clear your browser's cookie storage. You will need to log in again on your next visit.

Contact and questions

If you have questions about this privacy policy or how we handle your data, you may contact our privacy team at support@local payment99.app. We will respond to your inquiry within five business days. Our service is available only where local law permits, and this policy is subject to the laws of the jurisdiction in which you access online payment99.

We may update this policy from time to time. When we do, we will notify you by email or in-app notification. Continued use of e-wallet99 after an update indicates your acceptance of the revised policy.